Privacy Policy

KC&C SMS Privacy Policies
This SMS Consent Private Policy outlines the terms and conditions under which KC&C may communicate with you via SMS (Short Message Service) for conversational purposes. By providing your consent to receive SMS messages from KC&C, you agree to the terms outlined herein.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our conversational SMS messaging service. We are committed to protecting your privacy and ensuring the security of your personal information in compliance with the Telephone Consumer Protection Act (TCPA) and other relevant regulations.

Opt-In Consent for SMS Communication

By providing your mobile phone number and opting in to receive SMS messages from KC&C, you are expressly consenting to receive SMS messages for conversational purposes. These SMS messages may include, but are not limited to appointment reminders, scheduling inquiries, service updates, and other communications relevant to your interactions with KC&C regarding your appointments, services, billing, and cancellations.

Opt-In Consent

There are three ways to Opt-In for consent to receive SMS Conversational messages from KC&C. Verbal consent does NOT consent to receiving SMS messages. All consent requests must be submitted in one of three ways: 1. Selecting the Opt-In box on the Contact Form located on the website. 2. By emailing info@kcradleyandcompany.com and asking to have Opt-In Consent for receiving SMS messages. A form will be sent to you by email to complete, sign, and return. 3. In person at the office of AKC&C. A form will be sent to you by email to complete, sign, and return. By submitting your consent and phone number, you are authorizing K. Cradley and Company, LCC to send you SMS messages and SMS notifications. Message/data rates apply.

Opt-Out Option

You have the right to opt out of receiving SMS messages from KC&C at any time. To Opt out, simply reply to any SMS message received from us with the word "STOP". Once you opt out, you will no longer receive SMS messages from us, except for confirmation of your opt-out request.

Information We Collect

We collect personal information that you provide to us when you engage in conversational SMS messaging with us.

This may include:

• Your phone number

• Messages exchanged during the conversation.

We use the information collected to:

• Provide and personalize our conversational SMS messaging service.

• Respond to your inquiries and requests.

• Communicate with you about services provided by us, appointment reminders, appointment cancellations, questions, or concerns about your services with us.

Data Security

We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Disclosure of Information

We do not disclose your personal information to third parties unless required by law or with your explicit consent. However, it may be necessary to share your information with service providers who assist us in delivering our messaging service or in complying with legal requirements. We are committed to protecting your privacy and the security of your personal information. Any information collected for the purpose of SMS communication will be handled in accordance with our Privacy Policy. We will not share your mobile phone number or any other personal information with third parties for marketing purposes without your consent. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on our website or through other communication channels. Your continued use of our service after the posting of any changes constitutes acceptance of those changes.

Nextiva Phone System

Privacy is important for all businesses, and ensuring your communications are secure and private is our top priority at KC&C. With third party auditing and certification, our phone service provider Nextiva provides solutions that are HIPAA and ISO compliant, as well as solutions that meet HL7 standards to give you confidence with your medical and legal communications.

Data and Message Rates

Standard message and data rates may apply to SMS messages sent and received. You are solely responsible for any fees or charges incurred from your mobile carrier related to SMS communication with KC&C. Please verify with your MNO – Mobile Network Operator like Verizon, AT&T, T-Mobile, etc for data and messaging standard rates.

Frequency of Messages

We strive to keep SMS communications to a reasonable frequency and relevance. You may expect to receive SMS messages from us only when necessary for appointment reminders, scheduling adjustments, or important updates related to our services. We do not engage in unsolicited marketing messages via SMS without your explicit consent.

If you have any questions or concerns about this Conversational SMS Consent Policy or our SMS communication practices, please contact us at the following.

K. Cradley and Company, LLC

PO Box 1351

Lillington NC 27546

Office Phone: 919-438-1406

Email: info@kcradleyandcompany.com

Website: www.kcradleyandco.com

By using our conversational SMS messaging service, you consent to the terms of this Privacy Policy.

TERMS AND CONDITIONS

These terms and conditions (the "Terms and Conditions") govern the use of www.kcradleyandcompany.com (the "Site"). This Site is owned and operated by K. Cradley and Company, LLC. This Site is an e-commerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT CAREFULLY.

Intellectual Property
All content published and made available on our Site is the property of K. Cradley and Company, LLC and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Accounts
When you create an account on our Site, you agree to the following:

You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Sale of Goods And Services
These Terms and Conditions govern the sale of goods and services available on our Site.

The goods and services will be paid for in full when the services are ordered.

These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Subscriptions
Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription.

To cancel your subscription, please follow these steps: Subscriptions can be canceled with a 45 day written notice per the signed client agreement.

Payments
We accept the following payment methods on our Site:

Credit Card;
PayPal;
Debit; and
Purchase Orders.

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:

Standard delivery takes 5-7 business days..

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and statutory holidays.

You will not be charged for the delivery of the goods you purchase on our Site.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Consumer Protection Law
Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Links to Other Websites
Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.

Limitation of Liability
K. Cradley and Company, LLC and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless K. Cradley and Company, LLC and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law
These Terms and Conditions are governed by the laws of the State of North Carolina.

Dispute Resolution
Subject to any exceptions specified in these Terms and Conditions, if you and K. Cradley and Company, LLC are unable to resolve any dispute through informal discussion, then you and K. Cradley and Company, LLC agree to submit the issue before a mediator. The decision of the mediator will not be binding. Any mediator must be a neutral party acceptable to both you and K. Cradley and Company, LLC. The costs of any mediation will be shared equally between you and K. Cradley and Company, LLC.

Notwithstanding any other provision in these Terms and Conditions, you and K. Cradley and Company, LLC agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.

Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:

______________________________________
info@kcradleyandcompany.com
______________________________________

You can also contact us through the feedback form available on our Site.

Effective 1 January 2007